Frequently Asked Questions
Do I need to fly to Jakarta?
Yes, currently Jakarta is the only International Airport open in Indonesia.
You will need to provide a negative COVID test on arrival at Jakarta airport.
How many people are ahead of me in the queuing system if I do not make payment?
Applications are processed the day after payment is received in our accounting department, so it will depend on how many applications are in the queue before you.
How long will it take to process my application when the system reopens?
It will depend on when you piad your application and how many are in the system before you. It will also depend on the amount that Jakarta can process per business day.
When will applications for e-visa open again?
This is an Indonesian Government and Immigration decision. We have no authority to provide a timeline.
What is happening right now with my current application?
We started processing all the applications that were in our earlier database on the 10th of February after we were given the clearance to go ahead on the 9th of February. The start of the 14 business days began on the 12th of February as there was a Public Holiday. 14 days was due on to expire on the 2nd of March. Going forward it will depend on when we received payment clearance. We are anticipating that applications will be completed before the 14 business days expires.
What will happen to our applications after the 14 business days is up and they are still not approved?
THOSE STUCK IN PROCESS: You can arrange to have a full refund or stay in process and once re-opened again you will get priority service 1-3 working days.
Can I apply for a KITAS whilst overseas?
Immigrationo is not processing offshore KITAS applications until further notice.
Do we need a COVID test
Yes, You are required to provide an English version of a negative PCR test NO OLDER THAN 72 HOURS FROM YOUR DEPARTING COUNTRY. This includes children.
Do children need a visa?
Yes, every person needs a visa. Children will fall under the same category as their parents.
How do I pay?
You can choose your payment method when you fill in your application form.
How much money needs to be on the bank statements?
Equivalent to $1500 USD. Bank statements can be in any currency as long as it shows your full name.